Tjo tänkte mest ta och skriva av mig och varna då ongames mjukvara plus support måste vara de mest inkompetenta idioter jag haft att göra med.
Det hela började med att ett CG bord stängde ner sig lite väl abrupt nästan innan handen spelats klart och ingen handhistorik eller ens resultat från handen i fråga sparades och pengarna som jag vann i handen kom inte in på kontot varken en timme senare en dag senare eller ens nu 3 veckor senare efter med som det är nu de mest idiotiska svar från supporten av ongame någonsin.
Kommer bifoga det viktigare av mailkonversationen nedan så risk att inlägget blir lite smålångt
Mitt första mail
"Hey there to who it may concern, I have a small question/request...
Was playing poker at a NL2/4 SH table and the table closed down just after the hand was won by me, have experienced tables closing before too especially with the new software sadly but not like this time. Just as the last card hit and I heard the sound of me winning the hand the table closed down. The handhistory had no time to record itself in the P5 catalog folder so am a bit worried that it didn't get recorded especially since I got the money I had just before the hand finished got back into the account and not the winnings of it.
This is the history of the hand before the last one, am usually not worried but since it closed down just like that and the money I won didn't get into my account but what I had before the hand got there... sometimes it takes some time to get it but on this occation it bothers me a little bit.
***** End of hand R5-3999489-5 *****
***** History for hand R5-3999489-6 *****
Start hand: Wed Sep 2 05:51:26 GMT+0200 2009
Table: Waterbury [3999489] (NO_LIMIT TEXAS_HOLDEM $2/$4, Real money)
User: xxx
Button: seat 10
Players in round: 3
Seat 3: AliOddset ($113.20)
Seat 9: xxx ($372)
Seat 10: poissons17 ($93)
AliOddset posts small blind ($2)
xxx posts big blind ($4)
---
Dealing pocket cards
Dealing to xxx : [Ks, Jh]
poissons17 calls $4
AliOddset raises $20 to $22
xxx folds
poissons17 calls $18
--- Dealing flop [6d, 8c, 7d]
AliOddset bets $91.20 [all in]
poissons17 calls $71 [all in]
--- Dealing flop [6d, 8c, 7d]
--- Dealing turn [3s]
--- Dealing river [Jd]
---
Summary:
Main pot: $190 won by poissons17 ($188)
Seat 3: AliOddset ($20.20), net: -$93, [Qd, 8h] (PAIR EIGHT)
Seat 9: xxx ($368), net: -$4
Seat 10: poissons17 ($188), net: +$95, [4s, Js] (PAIR JACK)
***** End of hand R5-3999489-6 *****
Don't know if this will help at all but will write it anyhow.
The next hand that occurs is played out something very similar to this and I win the pot in the end...
Next hand I get a9o
My opponents get
K3o
KTo
AliOddset goes all in, I call it and poissons17 bets 70 I think. I move all in and he calls.
Flop is something like 9J4 then the turn 8 and river 3
Sorry for the trouble this may cause especially if it will be there tomorrow but am a bit concerned.
Thank you in advance!
Regards xxx"
Svar från ongame support
"Thank you for contacting OngameNetwork Support regarding player "xxx".
We have reviewed the player's account and found no funds that are not accountable for.
The player has no funds reserved in games.
Should you have any further queries, please do not hesitate to contact us.
Regards,
OngameNetwork Support Team"
Mitt lite mer otrevliga svar
"I am really sad to see that conclusion so I hereby wish to have the
handhistories of the hands I played the 2nd September to see that it
is in there and if not it is obviously a fault in the new client
software.
Have checked both two and three times with my Holdemmanager database,
my account balance after and before the session and the handhistory in
between since I didn't play many hands that session and it is missing
just about the amount of that hand. And I'm of course certain that
this hand was played before the table closed down. If not looked into
properly I will of course take the measures possible to(forums etc) me
to make this issue known throughout the community. Therefore if you
can't provide me either with the handhistory to prove that the hand
really was logged or compensation for my win not accounted for in that
hand there is not much else for me to do.
It is not really alot of money for me in concern to what I play but to
me it's a matter of principle and I honestly and truly hope you really
take a serious look into this matter since I really like the Ongame
network and want to keep playing there and have raked well over 10k$
the last 2 years.
Regards,
//xxx
Deras idiotiska svar
"Please be advised that we have looked at the player's session history, however could not confirm that he played any tournaments on the 2nd of September. The hand you provided belongs to a cash-game he played on that day.
Could you kindly confirm the session and tournament you are querying and supply information regarding the time and date of the player's game?
This would help us greatly in investigating and resolving the matter for the player at the soonest time possible."
Har ju redan skrivit all relevant information men tar och gör ett nytt försök i hopp...
Mitt svar
"The hand belonged to a cashgame table that closed by itself, here is the information I can give on the hand time and table. I did attach as much information as I could in my first mail but I'll post the relevant parts of it here again and hope it will help.
!Här postar jag vad jag skrivit tidigare!
Only thing I am not really sure of is exactly what cards came up but it should be very similar to what I wrote here above.
Thank you in advance!
Best Regards,
xxx"
Och nu får jag detta till svar, vad in i helvete inkompetenta de måste vara...
"Thank you for contacting OngameNetwork Support regarding player "xxx".
Please be advised that I have investigated this further and can confirm that the player did not have any funds reserved in games. Nor is the player entitled to any further funds for the following session:
2009-09-01 22:35:43-
22:41:12 Poker 5.0 $19.60 (R0DA) R5-3999489 CLOSED
Glph: $1.51
The hand of the session that player provided us with was played on the 1st September and not the 2nd.
Player buys in to the table with $400 in hand (R5-3999489-11) and leaves the table with $419.60 in hand (R5-3999489-23), which is sent back to his account without any delay.
Please the two transactions below for the above mentioned actions:
2009-09-01 22:35 (EST) Poker 5 reservation -$400.00
2009-09-01 22:41 (EST) Poker 5 release $419.60
Player later on tries to come back to the table with the same buy in of $400 but due to a technical issue, player was not able to sit at that specific table and was therefore refunded his funds shortly after.
Please see these two transactions below:
2009-09-01 22:48 (EST) Poker 5 reservation -$400.00
2009-09-01 22:53 (EST) Poker 5 release $400.00
Kindly advise the player of the information provided above and that player is unfortunately not entitled to any further funds.
Further more I have attached the player's hand history as per previous request.
Should you have any further queries, please do not hesitate to contact us.
Regards,
OngameNetwork Support Team"
Ärligt talat vad sysslar de med, handhistoriken de bifogade också hade inte ens en enda hand från bordet ifråga...
Så här är mitt nuvarande svar och vart jag står just nu
"Again the hand was played after the one I posted before approximately 5:52 am in the morning when the table Waterbury closed and the hands that are included and that one attached below is not relevant to this case as they are from another session and date and not even the table in question is attached, also I sent my first mail about this at most 1 hour after the incident happened.
Please be more professional about this and have someone read everything from the start to get a clear picture, have been very patient till now but this is just not the support you should get, since in the case of that hand I either left the table with 372$ which was before the hand or around 575$ which is what I should have had when the table closed but didn't get.
So please next time give me a relevant answer!
Regards
xx"
Så där är min lilla historia om ni nu orkat läsa allt, blir extremt frustrerad över detta hur fanken de handskas med ärenden egentligen och har någon nån ide hur man kan gå vidare med detta skulle det uppskattas. Har läst mycket skit om ongame men tycker allt de förtjänar ännu mer skit...