"We have further investigated the recent log ins on your account. We are pleased to inform you that your last log in was from your main computer you have been using regularly to access your account using [RSA token/your Password]. Furthermore, we did not find any suspicious changes such as password or email updates on your account.
In saying that, we can safely confirm that you were experiencing what is called a "hanging login", generally caused by an improper shutdown of the PokerStars program. We have now ended the login session, and you should now be able to log in and play."
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