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Here is the e-mail I just got from them

 

Hello,

 

Thank you for contacting PokerStars.

 

PokerStars has recently experienced some server connection issues. These

server connection issues are now currently being looked into and we hope to

have the problems resolved as soon as possible. We sincerely apologise for

any inconvenience caused.

If you believe you were materially affected by this issue, please email us

with the following subject line:

 

"REFUND: T#_________, $X+Y, User ID"

 

Where "________" is the Tournament ID, "X+Y" is the buy-in of the

tournament, and "USERID" is your PokerStars User ID.

 

For example, "REFUND: T#123456780, $20 + 2, KidJoker"

 

For multiple tournament refund requests, please note additional tournaments

in the text of your email. For example:

 

T#123456780, $20 + 2

T#123456781, $10 + 1,

T#123456782, $50 + 5

etc.

 

If you do not know the Tournament ID, you can find it in the PokerStars

software using the playing audit feature. From the PokerStars Lobby screen,

select:

 

'Requests -> Playing History Audit...'

 

Please also be aware that your refund request may take a few days to be

processed.

 

We appreciate your patience and understanding.

 

Kind Regards,

 

Susan

PokerStars Support Team

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