Till att börja med testa det här, om ni fortfarande har problem rekommenderar jag att ni bara mailar supporten och bifogar er systemlog, de brukar vara väldigt hjälpsamma och trevliga.
Detta exempel är för fulltilt men ni förstår vad man ska göra:
1. Open Full Tilt and go to Options -> Hand History... and make sure that the option Save My Hand Histories is checked. If it is, please locate the stated folder on your hard disk and double check that the hand histories are indeed stored there.
2. Make sure that the language in your client is set to English, you do this from the Full Tilt menu.
3. Make sure that the hand histories are set to English, you do this from Options -> Hand History...
4. If you are using external chat windows you should disable this by going to the Options menu.
5. Set dealer messages to "Everything", you do this by going to a FullTilt table and clicking options.