Gaming Club Poker

Hi Knapp_0, Apologies for the delayed response. It is not something we've seen before. We've actually just had an upgrade which completed a few minutes ago. We understand that you don't want to uninstall and reinstall, but we suggest as a last resort to download a fresh copy from our website and give it a try again. It should solve the problem. Simply use your existing account number, password and alias if you do download a fresh copy. You shouldn't have to worry about going through the validation or registration process again as you already have an existing account. Otherwise, please send us an email with a screenshot attached of the error to support@gamingclubpoker.com Be sure to include your PC specs as well such as OS, Processor Speed and whether you're running any firewall and antivirus software. We'll then submit it to the software technicians for an assessment and a solution (hopefully without you having to download a new copy) Thanks very much. Kind Regards, GCP

Hey raptorj, Sorry that you're having such a difficult time with the support desk. If you still have not got the necessary answers to your queries, please feel free to PM us and we'll do all we can to help. If possible, would you mind PM'ing us your alias anyway so that we can look into the support issue? We'll be able to see how your query was handled and if it was not up to standard we'll be able to take corrective action. Thanks for your comments and time. Kind Regards, GCP

Hey sortguld, Which particular bonus are you referring to? Let us know and we'll be able to confirm for you. Kind Regards, GCP

Hi DocAman, Not a problem. Just to be sure that everything is in order and that you're definitely playing for the BRP bonus, please PM us with your alias so that we can make double sure everything is correct and that we are both on the same page regarding which bonus you're doing. Thanks very much. Kind Regards, GCP

Hi Poker Amatuer, We responded to your recent PM. Hope that the resolution meets with your approval. Sorry about the delay in responding, we don't watch the forums over weekend periods and then we were out of the office for the rest of the week which is why we didn't get back to you sooner. Nidot We are open to discussion if a situation like this should arise and will work with you in order to come to a suitable solution. If this is the case, contact us and we'll be happy to find an alternative way of handling it. You can now play 10 tables at once with us. Best done with Mini-View enabled and dual 17" monitors In terms of when it will stop being offered, there is no definite end date as yet. In terms of how long you have to qualify for it, you need to have 20K raked hands in 2 months. Yip, it's 2 months from the day you start playing = 60 days. If you entered in the relevant bonus code then you should be part of the promotion. PM us your alias and we can check to see if you're in or not. DocAman, it seems that there's confusion here as to which bonus you're doing, which may be why our initial answer may seem incorrect. We answered based on the up to $200/$300 bonus that you were referring to that you got from another site, not the $50 for $50 which you seem to be referring to now. As djn82 mentioned, the requirements on the $50 for $50 bonus are * Fixed Limit Tables: From $2 / $4 tables to $20 / $40 tables and * Pot and No Limit Tables: From $0.50 / $1 tables to $5 / $10 tables. Apologies for the confusion here, as we answered based on the BRP related bonus, not the $50 one. Hope that this clarifies things and that it does tarnish your experience. Kind Regards, GCP

Hi Poker Amateur, Please can you PM us with your alias at your earliest convenience so that we can investigate this matter. This does seem very strange to us and points towards miscommunication somewhere along the line as the poker software does not have an "auto play" feature built in. Thanks very much. Kind Regards, GCP

Ok, now we know how to answer No claim necessary. As long as you entered the relevant bonus code during your account registration and have made the minimum deposit, just start playing and your points will accumulate automatically. There's no raked hand requirement as such, but you get a certain amount of points for each raked hand that you play at various limits. Once you have accumulated 300 points, you get $20 in bonus cash. Points Structure: A raked hand at 0.25/0.50 gets you 1 point A raked hand at 0.50/1 gets you 3 points A raked hand at 1/2 gets you 3 points A raked hand at 2/4 and up gets you 3 points In addition to this, there are caps at stake level. See below for max points attainable: 0.25/0.50 - max 300 points 0.50/1 - max 400 points 1/2 - max 800 points 2/4 and up - unlimited points (up to max promotion value) Also, there is no differentiation between FL and NL. Each stake level provides the same amoutn of points. Yes it will count, but you can only earn a max of 300 points towards the bonus at this level i.e. 300 raked hands x 1 point = 300 points = $20 in bonus. Hope this clarifies things for you. If you have any further questions or difficulties regarding the bonus, please PM us and we'll be happy to help you. Kind Regards, GCP

Hi DocAman, It's best to use support@gamingclubpoker.com to contact our support in future. This bonus is not currently the standard offer that we are running and is only available via a few websites. Could you let us know where you received this from so that we can look into it and make sure that we give you the right answers to your questions. Thanks very much. Kind Regards, GCP

Finnen Can you tell us what type of internet connection you have and approximately what time you were playing? That way we can investigate to see if there was any network congestion at that particular time. We haven't had any reports of lag recently and have also just concluded large infrastructural upgrades to ensure smooth running. Please let us know at your earliest convenience so that we may look into it. logh Please can you PM us with your details (alias information) and we will investigate your query. Kind Regards, GCP

Jimbolito Please send us your alias via PM and we will look into it for you. Thanks very much. Kind Regards, GCP

Hey Mr_Trader, Once again, apologies for all the hassle and confusion. You won't have to worry about providing that documentation again as you've now been verified. Thanks for being so cooperative. Nickefik Sorry about the delay. The bonus has been credited so you should see it the next time you access your account. Thanks for your patience guys, it's appreciated. Kind Regards, GCP

Hey Guys, Thank you for your kind comments, we're happy to have the ability to be here and help the members out Big thanks to Qos for that! Mr_Trader - we just returned your PM. Thanks so much for complying. Kind Regards, GCP

Always our pleasure Kydyl. Kind Regards, GCP

Mr Trader Please will you PM us with your information and we will look into your case. We understand that you are frustrated with the current situation, and if you will allow us the opportunity, we are sure that we can come to an amicable solution. Thanks in advance for your patience and cooperation. kydyl & logh We are aware of the issue that players are experiencing with the software, and a fix can be found at this location: http://www.gamingclubpoker.com/update * Go to the location and save the file to your desktop. * Double click on The Gaming Club Online Poker Room icon and it will do a reinstallation of the software and fix the problem. Included in this is our enhanced lobby and "My Account" section, where you can now change your personal details and update payment information. Please let us know what you think of it. To see the enhancement, simply go to MENU then HELP and then MESSAGE OF THE DAY. Apologies to all affected by the software bug. If you have any difficulties after running the fix, please let us know and we will attend to the problem with urgency. Kind Regards, GCP

Hej Svinto, Please PM us with your details like email address, name, alias (if you have it available) and we'll look into this for you. Kind Regards, GCP