Det här gäller ett sportsbook ärende men antar att det likaväl kan drabba pokerspelare.
Jag tog ut $3000 från min poker (Full Tilt) bankrulle för att spela på amerikansk fotboll som just dragit igång.
Jag satte in 1000SEK med mitt VISA-kort på William Hill och fick matchande 1000SEK i bonus. Se insättningshistorik nedan.
Spelade ett antal fotbollsmatcher under de första två veckorna, se nedan, och var en liten vinnare. Se hela spelhistoriken per nedan. Mitt saldo var efter det på 2900SEK.
Före den 3:e ligaveckan (på torsdag) satte jag in 7000SEK med mitt Mastercard och det gick igenom. Dagen efter fick jag information om att mitt konto hade blockerats och att jag var tvungen att skicka dem dokumentation för verifiering av mitt konto. De bad om standarddokumentation som elräkning, ID, fram-och baksidan av mina kreditkort.
Jag gjorde så och fick under helgen en bekräftelse på att sanktionerna var hävda. När jag dock loggade in på mitt konto såg jag att saldot var noll och upptäckte också att min 7000SEK i insättning returnerats. Jag frågade varför och fick informationen att mina pengar skulle vara tillbaka inom 3-5 dagar.
På dag 5 förnyade jag min kontakt med William Hill och frågade när mina pengar skulle komma in. Jag fick då svaret nedan.
Slutsatsen är att William Hill när som helst, på eget gottfinnande, kan blockera ditt konto, konfiskera dina pengar och de behöver inte ens förklara varför de gjorde så.
Jag skulle vilja varna andra poker och sportsbook spelare om det här problemet.
Det mest skrämmande är att jag inte ens får veta vad jag anklagas för.
E-mail conversation with William Hill support:
Subject: William Hill Online
Hi Fredrik,
Thank you for your email.
Our Security and relevant teams performed the necessary checks for regulatory, security or other business reasons. The checks made resulted to the actions taken by William Hill Online, and we reserve the right to execute these actions. Unfortunately, we cannot provide you with the specific details or any information regarding the procedure.
Should you need further assistance, please do not hesitate to contact us. We are also available via the Live Chat facility or via phone -- UK Freephone: 0800 085 6296 and International Freephone: +800 3551 3551.
With regards,
Ryan V
Customer Services
William Hill Online
Ryan V,
just for my understanding.
You say that I have been involved in "Prohibited practices" and thereby forfeited my funds. William Hill doesnt have any obligation or intention to tell me what those "Prohibited practices" were.
Is this correct?
Best regards,
Fredrik Johansson
> 27 sep 2013 kl. 16:33 skrev "support@willhill.com" <support@willhill.com>:
>
>
>
>
> Subject: William Hill Online
> Hi Fredrik,
>
> We are writing in relation to your previous chat conversation with us.
>
> This is regarding the adjustments made in your account. The actions done in your account were all in accordance with our Terms and Conditions which state:
>
> By agreeing to the Terms of Use You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the "Checks"). You agree that from time to time, upon our request, You may be required to provide additional details in respect of any of such information You have provided us, including in relation to any deposits which You have made into Your Account.
>
> Having made the checks, there were practices in relation to the Services which constitute "Prohibited Practices" and are not permitted and will constitute a material breach of the Terms of Use. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.
>
> If we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time).
>
> We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected Prohibited Practice by You, and You shall cooperate fully with us to investigate any such activity.
>
> You may review the Terms and Conditions via this link: http://*******/Ia4ngH.
>
> Should you need further assistance, please do not hesitate to contact us. We are also available via the Live Chat facility or via phone -- UK Freephone: 0800 085 6296 and International Freephone: +800 3551 3551.
>
> With regards,
>
> Ryan V
>
> Customer Services
> William Hill Online
