Uselt...
Email ifrån mig till EmpirePoker:
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Here is a hand history log from yesterday. I've read on several discussion
forums how the whole poker network crashed and that no one could play
so it wasnt a specific problem just for me.
I raised 100$,one player called and now players started to have roblems.
The table was waiting for one player to reconnect and after that it said on
my screen as well "trying to reconnect" and after about 15 seconds it said
I was back but after another second it said "trying to reconnect" again
until the whole client went dead.
When I login today I notice the 100$ i bet is gone from my account and
cant see the fairness why I am the one losing money when the whole site
crashes just because I happened to be first to act out of the two
remaining players.
----------------- Hand history log ------------------------------------------
Table Table 55263 (No DP) (Real Money)
Seat 5 is the button
Total number of players : 6
Seat 3: turtledog1 ( $1251 )
Seat 4: me ( $3146 )
Seat 6: henpshill ( $1816 )
Seat 8: Rawbzilla ( $1970 )
Seat 2: tibster24 ( $1940 )
Seat 5: markguss ( $685.26 )
henpshill posts small blind [$10].
Rawbzilla posts big blind [$20].
** Dealing down cards **
Dealt to me [ Kh Qd ]
tibster24 calls [$20].
turtledog1 calls [$20].
me raises [$100].
markguss folds.
henpshill calls [$90].
dongbang has joined the table.
Rawbzilla is disconnected. We will wait for Rawbzilla to reconnect for a
maximum of 15 seconds.
Connection Lost due to some reason
>You have options at Table 55279 (No DP) Table!.
Connection Lost due to some reason [due to some reason, lol!]
Connection Lost due to some reason
Connection Lost due to some reason
Connection Lost due to some reason
Connection Lost due to some reason
Connection Lost due to some reason
Connection Lost due to some reason
Connection Lost due to some reason
Connection Lost due to some reason
Connection Lost due to some reason
Connection Lost due to some reason
Connection Lost due to some reason
Connection Lost due to some reason
Connection Lost due to some reason
Connection Lost due to some reason
Connection Lost due to some reason
Connection Lost due to some reason
Connection Lost due to some reason
Connection Lost due to some reason
Table Closed
Svaret ifrån EmpirePoker
============================
Thank you for contacting us.
In regard to your query, we see from the hand number nnnnnn, you had
the hole cards as [ Kh,Qd ]. At your first option you raised to $100. Then
there was a technical difficulty at the table. Once the flop was dealt, you
have checked. After the turn, we see that you have folded your cards.
As the hand was completed the pot was won by the player with a better
hand and the amount that you raised of $100 was also lost there as you
did not bet till the hand was completed.
We are also sending you the hand history as an attachment for your
reference. If you still have any queries, then do get back to us and we will
certainly look into it and assist you.
Note: Please do not disclose your password to any individual/organization
claiming to represent us. We will never ask you for the password to your
account. If you receive any email or phone call from anyone requesting
you to provide your password please report it to us immediately.
Our Customer Care Department is available 24/7 to assist you via email.
Thank you for choosing us as your online gaming site!
------------- Hand history -------------------
Table Table 55263 (No DP) (Real Money) -- Seat 5 is the button
Total number of players : 6
Seat 2: tibster24 ( $1940)
Seat 3: turtledog1 ( $1251)
Seat 4: me ( $3146)
Seat 5: markguss ( $685.26)
Seat 6: henpshill ( $1816)
Seat 8: Rawbzilla ( $1970)
henpshill posts small blind (10)
Rawbzilla posts big blind (20)
** Dealing down cards **
Dealt to me [ Kh, Qd ]
tibster24 shown [Fold,Call(20),Raise(40)to(1940)]
tibster24 calls (20)
turtledog1 shown [Fold,Call(20),Raise(40)to(1251)]
turtledog1 calls (20)
me shown [Fold,Call(20),Raise(40)to(3146)]
me raises (100) to 100
markguss folds.
henpshill shown [Fold,Call(90),Raise(170)to(1816)]
henpshill calls (90)
Rawbzilla shown [Fold,Call(80),Raise(160)to(1970)]
Rawbzilla is disconnected. We will wait for Rawbzilla to reconnect for a maximum of 15 seconds.
Rawbzilla could not respond in time.(disconnected)
Rawbzilla folds.
tibster24 shown [Fold,Call(80),Raise(160)to(1940)]
tibster24 is disconnected. We will wait for tibster24 to reconnect for a maximum of 15 seconds.
tibster24 could not respond in time.(disconnected)
tibster24 folds.
turtledog1 shown [Fold,Call(80),Raise(160)to(1251)]
turtledog1 is disconnected. We will wait for turtledog1 to reconnect for a maximum of 15 seconds.
turtledog1 could not respond in time.(disconnected)
turtledog1 folds.
** Dealing Flop ** : [ 7c, Ac, Td ]
henpshill shown [Fold,Check,Bet(20)]
henpshill checks.
me shown [Fold,Check,Bet(20)]
me checks.
** Dealing Turn ** : [ Jh ]
henpshill shown [Fold,Check,Bet(20)]
henpshill checks.
me folds.
** Summary **
Main Pot: $257 | Rake: $3
Board: [ 7c Ac Td Jh ]
tibster24 balance $1920, lost $20 (folded)
turtledog1 balance $1231, lost $20 (folded)
me balance $3046, lost $100 (folded)
markguss balance $685.26, didn't bet (folded)
henpshill balance $1973, bet $100, collected $257, net +$157
dongbang balance $900, sits out
Rawbzilla balance $1950, lost $20 (folded)
Email #2 ifrån mig till EmpirePoker
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Im not satisfied with your answer. Here is why:
1)
I did not actively check or fold at any time after the first bet before the
flop because I had no connection to the server anymore. If your hand
history has recorded any such actions then it must be because of automatic actions after not being properly connected to the server
(perhaps in combination with that it was a table with the no disconnection
policy).
2)
"As the hand was completed the pot was won by the player with a better
hand"
This is incorrect. I was in fact the one with the better hand. I even held
the best hand possible!! An ace high straight.
WHY would I fold on the turn, considering...
a) Im not an amateur
b) No one bet anything so I had nothing to fold to
c) I had a hand my opponent could not beat (!)
I repeat my claim:
1)I had no chance to act on the hand after the site got technical difficulties
2) None of it was my fault
(An even though I think its beside the point who had the best hand,
considering your attached hand history I would have won MORE than my
100$ back if the site wouldnt have crashed)
Svar #2 ifrån EmpirePoker
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Thank you for contacting us.
I understand your concern but after checking the hand number nnnnnnn
again I see that you had the hole cards as [ Kh, Qd ]. At your first option
you raised to $100. Then there was a technical difficulty at the table. Once
the flop was dealt, you have checked. After the turn, we see that you
have folded your cards. This was clearly shown in the hand history.
Hence due to connectivity problems, which partially interrupted some of
the services provided on our sites with good faith we have added $30.00
in your account.
We appreciate your understanding and cooperation in this regard.
Pradeep
Poker Customer Care