Dear Gaming Club.
Three weeks ago I sent you a report about a problem causing me to auto-fold unexpectedly.
1. I select check/fold in the Big Blind before the flop
2. The flop comes and the Small Blind checks to me
3. I place a bet and everyone calls
4. The turn comes and the Small Blind checks to me
5. I place a bet and everyone calls
6. The river comes and the Small Blind places a bet
7. I am auto-folded without a chance to make an action
This bug cost me at least 300$ as it occured multiple times with the nuts.
A week later I got this response from you:
This means that you were admitting the problem was on your end and that you wanted me to ignore malfunctions in your software. You did not offer me any compensation of any kind. So I both e-mailed and phoned you again.
Today I recieved this notice:
In which way is a 300$+ inconvenience compensated by 10$?
Is this how you treat your loyal customers?
For your information it would better to not credit 10$ at all next time, because anyone would see it as an insult.
So where is the logic in all of this?