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Farhid Ayarza: Thank you for choosing T6Poker. How me I help you?
daniel: Hi! December freeroll money still missing from my account
daniel: you Promised me that the money would be on my account last week
Farhid Ayarza: did you activate your account?
daniel: YES
Farhid Ayarza: i have promess anything sorry
Farhid Ayarza: me i havev your user name please
daniel: I have talked to the support 5 times already!
Farhid Ayarza: to check your account
daniel: I have saved the conversations with the support, telling me the money will be on my account
daniel: username; zeyt83
Farhid Ayarza: thanks
Farhid Ayarza: i am checking the winnings of december you had
Farhid Ayarza: let me copy them for you
daniel: I have saved pictures of my winnings
daniel: It was an error on one tournament... i Placed number 4, It was the 18 of December
daniel: 13.30
Farhid Ayarza: December Freeroll winnings TourID 27579731 (800) place 15 and you won 4.80 December Freeroll winnings TourID 30713277 (800) place 49 and you won 2.40 December Freeroll winnings TourID 18373881 (800) place 41 and you won 2.40 in total 4.80
daniel: I know about the tournament List
Farhid Ayarza: sorry those are the one that appear
daniel: but i have PICTURES to proove IT
Farhid Ayarza: so you have this link? http://www.t6poker.com/tournament_list.php
daniel: look it up with the IT department
daniel: YES I HAVE IT
Farhid Ayarza: ok that will be better
daniel: i have already talked to the support about that!
Farhid Ayarza: please can you send us that
Farhid Ayarza: to
Farhid Ayarza: support@t6poker.com
Farhid Ayarza: fine then
daniel: BUT STILL NO MONEY
Farhid Ayarza: can you wait until be provide you with an answer of that situation
daniel: ok!
Farhid Ayarza: our it department is working on that
daniel: It was 18 th december started 13.30
Farhid Ayarza: ok
Farhid Ayarza: did you send us that information in the mail?
daniel: YES!
daniel: with tournament ID
Farhid Ayarza: ok Daniel please hold until you receive and answer from us
Farhid Ayarza: is there anytign else i can do for you?
daniel: But they already confirmed that the 18th
Farhid Ayarza: today?
daniel: today what?
Farhid Ayarza: if you have any other question?
daniel: no, when do I get my answers?
Farhid Ayarza: as soon as the it department have the answer we will let you know
daniel: via Email?
Farhid Ayarza: we appreciate your patience, time and cooperation
daniel: what if I dont hear from you like the other times?
Farhid Ayarza: yes with the one you send us with the scren shot
Farhid Ayarza: we always answer our mails
Farhid Ayarza: so you will have an answer
Farhid Ayarza: anything else?
daniel: But I emailed two days ago
Farhid Ayarza: because the it department should checking that information
daniel: Are you and the It department in the same building?
Farhid Ayarza: yes we are
Farhid Ayarza: is there anything else i can help you with?
daniel: in Panama?
daniel: no thanks
Farhid Ayarza: your welcome
Farhid Ayarza: hae a nice day
Farhid Ayarza: bye'
Farhid Ayarza has left the chat conversation
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