Copy paste'at ifrån 2+2
Here is the e-mail I just got from them
Hello,
Thank you for contacting PokerStars.
PokerStars has recently experienced some server connection issues. These
server connection issues are now currently being looked into and we hope to
have the problems resolved as soon as possible. We sincerely apologise for
any inconvenience caused.
If you believe you were materially affected by this issue, please email us
with the following subject line:
"REFUND: T#_________, $X+Y, User ID"
Where "________" is the Tournament ID, "X+Y" is the buy-in of the
tournament, and "USERID" is your PokerStars User ID.
For example, "REFUND: T#123456780, $20 + 2, KidJoker"
For multiple tournament refund requests, please note additional tournaments
in the text of your email. For example:
T#123456780, $20 + 2
T#123456781, $10 + 1,
T#123456782, $50 + 5
etc.
If you do not know the Tournament ID, you can find it in the PokerStars
software using the playing audit feature. From the PokerStars Lobby screen,
select:
'Requests -> Playing History Audit...'
Please also be aware that your refund request may take a few days to be
processed.
We appreciate your patience and understanding.
Kind Regards,
Susan
PokerStars Support Team