I feel that it may be proper presenting both sides of the story. FYI this chat has gone to all of our staff as a lesson in how not to treat customers. And i am sure that elakeman can confirm that he received his cashout promptly:
Here is the entire chat:
Manager: hello
Visitor: I talked to two days ago and I complained about your unfair blackjack scam...YOu promised that a manager would contact me the very next day. No contact has been made at all
Manager: i apologize
Manager: i have seen the email from support
Manager: and i will respond to it
Manager: i am gathering the necessary attachements to forward to you
Manager: our RNG is audited
Manager: i will be happy to document for you that our casingames are completely random
Visitor: yeah sure they are random.... As soon as I up the stakes I won almost never and the bank drew 20 or better.... Lost 600 USD on this... very disgruntled
Manager: I understand that you would be after a losing streak
Manager: But please understand
Manager: These are Microgaming products
Manager: the most reputable company in the casino business
Visitor: If you look what happend when I up the stakes you will see that it is an unfair game.....
Visitor: YOu scammed me of 600 USD...THANK YOU!
Manager: No one has scammed anyone out of anything
Visitor: Yes you have....look at the game...thanks for robbing me....!
Manager: As i stated
Manager: I will be more than happy to provide you with documentation on these things
Manager: But it sounds like your mind is made up...
Visitor: that is just a load of BS.... Look how the game went and you cleary see that it is unfair....
Manager: In the few hands that you played it is ridiculous to make any kind of assumptions
Manager: if you want a statistical sample to claim anything
Manager: play 5000 hands
Visitor: Ha ha.. sure... YOu wont scam me of more money... I will post warning from playing at your site on internetforums
Manager: Please do that sir
Visitor: GO TO HELL ASSHOLE... I hope you DIE
Manager: make sure you get the domain right
Visitor: FUCKIN ASSHOLE
Manager: i see you made a 47 dollar withdrawal just now
Manager: you need to send us the following before that can be processed
Visitor: Yes I will no play at your site again.. so you will get rid of me
Manager: Copy of
Manager: Drivers lIcence
Manager: Passport
Visitor: No no no
Manager: Utility bill
Manager: Birthcertificate
Visitor: NO I have already done that before on Prima Poker
Manager: Certified copy of a utility bill
Manager: You have to do it for all operators
Visitor: No I will not provide that cause thats none of your business
Manager: I am sorry sir
Visitor: THen you must claim that before a deposit is made
Manager: we can not process your withdrawal unless you send those over
Visitor: You have to process the money back to my creditcard or Neteller as I stated
Manager: Its in the terms and conditions
Visitor: COME ON... THis is unheard of
Visitor: I have played on Eurolinx before .
Manager: We only do this for the people who are unreasonable
Manager: and call the Ganeral Manger an
Manager: ASSHOLE
Manager: Good luck to you sir
Visitor: Ok so you withhold my money....
Visitor: Thats really great managing
Manager: No we are not withholding anything
Visitor: You have no right in doing that
Manager: we just want to be certain that you are 18
Manager: I have a really hard time believing that you are...
Visitor: Then give me my money back and I wont bother you again
Visitor: And you dont hold your agreement.
Visitor: I was told that I would get an email the next morning ...no contact from you
Visitor: I expect my money in my neteller account shortly
Manager: I expect the following
Manager: You make the forumposts you were talking about
Manager: welike advertising
Manager: and send the required documentation
Manager: And have a good day sir:)
Visitor: You are really unreal... great customer relation
Manager: Thank you
Manager: We are proud of our service
Manager: Glad you think so
Visitor: Give me my money now
Manager: Maybe i did not explain properly
Visitor: You should work with customer relation...
Manager: You need to scan the required documents and send to us
Manager: We have to verify your age
Visitor: I dont have a scanner
Manager: Then you need to buy one
Visitor: So you are stopping my withdrawal?
Manager: No
Visitor: Thats really unreal...after taking 600 USD of me
Manager: we are processing your withdrawal
Visitor: REALLY GREAT
Manager: this is proceedure
Manager: When we suspect minors playing
Manager: they need to document their age
Visitor: Then I expect my money on neteller as I have got before.
Manager: Absolutely
Manager: as soon as you send us the documents
Visitor: You are unreal.... thank you for treating me like that... THANK YOU!!!!!!!!!!!
Manager: Have a nice day sir
Visitor: I want to get your name... I want to take to your boss
Manager: My name is Jo Remme
Visitor: YOu are not suitable to work with customers. I have played before and there have been no problems with deposit or withdrawas before. I expect my money shortly
Manager: You will receive it when we have the documents
Visitor: Come on you cant expect me to buy a scanner and provide passport detalis. Why dont you claim that before a deposit?
Visitor: This is just your way on withholding MY money....
Manager: No we are trying to verify your age
Visitor: My age is 36.. And howcome it has not been a problem before?
Manager: we will will send you an email.
//end chat//
Our excellent support team has banned me from being allowed on the chat unsupervised. I would like to apologize for my behavior and hope to see you play with us again.
Jo R
Eurolinx Poker Manager
